WEBSITE MAINTENANCE

Ivy Studios takes the stress out of updating and managing your website by doing all of the hard work for you. Content updates, backups, back end updates, maintenance, security and even marketing updates.
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Why?

WHY DO I NEED MAINTENANCE?

  • Keep Your Site Secure.

    Security is the main reason that website maintenance is so important. Content Management Systems (CMS) such as Drupal or WordPress, need software patches and security updates. Failing to make these updates gives hackers the chance to steal data from your site and can interfere with the design and layout that is in place.

  • It Boosts Website Traffic

    In order to provide searchers with the best quality content, search engines such as Google raise rankings for websites that are updated regularly. A higher ranking increases your site’s visibility, which increases the likelihood that your website appears when users search. Updating your site with valuable content, fixing broken links, removing duplicate pages, etc. will help drive both new and returning visitors.

  • Keep The Integrity of Your Design

    Using the right image size, placement, consistent colors, knowledge of layout are all important aspects of updating your website and keeping the integrity of the design and layout created for you. If it isn’t done correctly, the website will begin to look different than how it was originally created.

  • Focus on What You Do Best

    We do all of the work for you behind the scenes! It can be challenging to make updates on a platform that you are not familiar with and are unsure how to navigate.

Our Easy Process

Process.

OUR EASY PROCESS.

  • Create A Ticket

    Visit our Support Page and create a ticket for the updates needed to your site.
    Support

    *Maintenance requests submitted via e-mail will not be honored.

  • Review & Correspond

    We’ll review your request, make the updates and notate when it has been done. You can respond to our notes on the ticket as well.

  • Confirm & Close

    You notate on the ticket once updates are approved and we close the ticket.

Plans

Plans.

INCLUDED IN YOUR MAINTENANCE PLAN.

To help you visualize how your website will be maintained, here is a break down of what is included in each package.

Bronze

$50monthly
  • 1 Ticket Per Month: Multiple updates can be placed on the ticket. 1 hour of work.
  • Website Content Updates: Add or change images and/or text to existing pages.
  • Hosting and CMS Updates: Updating software and plugins. Fixing issues that arise as a result of updates.
  • Monthly Website Backup of all files and database
  • Quick Turn Around Time: Updates within 72 Hours

Silver

$90monthly
  • All of the features in lower packages
  • 2 Tickets Per Month: Multiple updates can be placed on the ticket. 1.5 hours of work.
  • Routine Site Sweep: Review site for formatting or coding issues. Diagnostics for technical issues.

Gold

125monthly
  • All of the features in lower packages
  • 2 Tickets Per Month: Multiple updates can be placed on the ticket. 3 hours of work.
  • Guaranteed 48 hour turn around time
  • New Page Creation (One per month)
  • New Features / Plugins (One per month. i.e. – animated slider, calendar, etc.)

Platinum

175monthly
  • All of the features in lower packages
  • 2 Tickets Per Month: Multiple updates can be placed on the ticket. 4.5 hours of work.
  • Cloud Storage Folder: A storage folder is created where assets (images, text documents, etc.) can be uploaded directly to your representative.
  • Graphics creation for website: Banners, background designs, slider images, icons (One per month. Does not included flyers.)
FAQs

FAQs.

FREQUENTLY ASKED QUESTIONS.

Depending on the package you select, between 1 and 3 tickets may be submitted per month. Multiple updates can be placed on one ticket but to ensure that your representative is using his/her time efficiently and productively, it is imperative that your updates are consolidated and that you are only submitting the number of tickets allotted for your package. Any additional tickets submitted will automatically be held until the following month.

Maintenance Tickets must be submitted via the website at Our Support Page

*Maintenance updates sent through e-mail will not be processed

  • A description of what you want done.
  • Images and text documents must be uploaded to the ticket as an attachment.
  • Videos. The video must be housed on YouTube, Vimeo or something similar, and the link provided in the ticket.

*If your images are too large or if you have more than 10 images to upload at a time, the images should be placed in a file sharing folder (Google Drive, Dropbox, etc) and the link to that folder should be included in the ticket). If you have your own Ivy Studios Cloud Folder, you can put them in there. Be sure to clearly designate where each photo will appear on the website.

The hours that you see listed on each package indicated the number of hours that your representative will spend each month on updating your site. These time frames have been tested and proven to be sufficient for each package.

Rest assured, our team is very skilled and knows how to maximize time to be efficient and productive!

The turn around time is 48-72 hours after the ticket has been submitted. Some packages have a guaranteed turn around time of 48 hours.

If there are images or other assets that are missing that prevents the full update, that will push the time back until all assets have been received.

The amount of the package you select, will be automatically taken out of your account. If you do not want monthly payments automatically taken out and would prefer to be billed each month, you will need to give us a call to start your monthly maintenance and we will be glad to set that up for you!

Even if the front end of your website is not updated, the back end is updated and maintained each month. There are new versions of the CMS software as well as plugins that come out on a consistent basis, and when it is not updated on your site this can cause compatibility and formatting issues on the front end of your website, which may result in the website not functioning correctly, or error messages.

With that being said, if there is a month that you do not have updates, you can choose to add one page to your website, instead of making updates to existing pages. This page should be a basic page with text, images and/or videos.

*A ticket must be submitted to indicate your choice not later than the 15th of that month*

If you are thinking about stopping your monthly maintenance package, please reach out to us first so that we can discuss options that include:

  • Switching to a cheaper plan
  • Quarterly billing options
  • Custom maintenance packages

If you still would like to cancel your monthly maintenance package, please click the link below to do so.